Payment, Fees, & Refunds Policy
Updated: 09.25
Payments
Full payment is required before services such as SEO, website maintenance, domain registration, hosting, and renewals are rendered. For all new custom website development or other custom development projects, a 50% deposit is required prior to the start of work.
Billing will continue until you cancel your hosting account. You may cancel at any time with a 30-day written notice. Invoices are sent via email unless otherwise requested.
Payment Terms
Payment is expected upon billing for all services rendered or goods provided. Invoices are due immediately upon receipt unless otherwise stated in writing. Timely payment ensures uninterrupted service and project continuity. Delays in payment may result in a pause or suspension of ongoing work, access to hosting or email services, or delivery of final files until the balance is paid in full.
A grace period of 15 days from the invoice date is allowed before late fees are applied.
Accepted Payment Methods
We accept credit cards, ACH transfers, and checks for all payments.
Late Payments & Fees
If payment is not received within 30 days of the invoice date, the account may be placed on hold and all related services temporarily disabled until payment is made. After 30 days, unpaid invoices may also be sent to collections or result in termination of services at the discretion of The Just Design Group. Any costs incurred in the collection of overdue payments, including administrative and legal fees, will be the responsibility of the client.
In cases of nonpayment exceeding 60 days, The Just Design Group reserves the right to pursue recovery through small claims court or other appropriate legal channels. Clients are responsible for any court costs, filing fees, or additional expenses incurred as part of the recovery process.
If payment is not received by the due date indicated on your invoice, a $25.00 late fee may be added. Accounts with suspended services due to nonpayment will incur a $100.00 reactivation fee to reinstate access.
Website Launch & Payment
Websites that are approved to go live will not be launched until the balance for design, development, or related services is paid in full. This ensures all contractual obligations are satisfied prior to public release.
Refunds & Cancellations
We do not offer credits or refunds for services already rendered, hosting time already used, or any other fees that have been paid.
This policy applies only to client-initiated cancellations. If cancellation is initiated by The Just Design Group due to a policy or restrictions violation, no refund will be issued. Discounts may only be applied if cancellation is not the fault of the client, as determined solely by The Just Design Group.
Additional Terms
All monetary transactions are processed in U.S. dollars (USD). Additional features may be added at any time; however, monthly feature pricing is not prorated. The Just Design Group reserves the right to change prices at any time.
Cancellation Process
You may cancel your account at any time with a 30-day written notice. To cancel, please submit a request through our “Contact Us” form at least 30 days prior to the termination date of your services. We may send an email to confirm your request before finalizing the cancellation.
